Scope: Transitioning from transactional to strategic business model for sustainable growth.
Highlights: Developed a premium service model achieving a 30% increase in NPS, 20% in CLTV, and 25% reduction in churn rate.
Scope: Transitioning from transactional to strategic business model for sustainable growth.
Highlights: Developed a premium service model achieving a 30% increase in NPS, 20% in CLTV, and 25% reduction in churn rate.