Forward-Deployed Process Observability Practitioner

As a forward-deployed practitioner, you work directly with client operations teams to make their processes observable and to automate high-value workflows. You spend your time close to the work, understanding how operations actually run and improving them in place.

• Work on-site and remotely with client teams to map operational processes
• Instrument processes to make performance and bottlenecks observable
• Design and implement automation for high-value workflows
• Validate changes carefully and support their adoption
• Share findings and improvements back to the wider team

• Experience implementing automation or observability in operational environments
• Comfort working directly with technical and operations teams
• Strong problem-solving and a methodical, evidence-based approach
• Ability to work across multiple systems and adapt to each client context

• Background in network, service, or process automation
• Experience in multi-vendor or service-provider environments
• Familiarity with data quality and reconciliation challenges

• Operational processes that are measurably more observable
• Automation adopted and trusted by client teams
• Clear, reusable improvements documented for the wider team

You are practical and hands-on, comfortable in client environments, and motivated by making real operations work better. You value evidence over assumption and care about changes that teams can sustain.